HSC024(4) DiplomaL3

[samday]

4.1  Explain how the likelihood of abuse may be reduced by:
a)   Working with person centred values


b)   Encouraging active participation


c)   Promoting choice and rights


4.2  Explain the importance of an accessible complaints procedure for reducing the likelihood of abuse

[maind]

Abuse is reduced by person centred values because institutional abuse often stems from things being done to people because it's convenient for the staff.  The individual's feelings and preferences are not considered.  So, for example, a person requesting pain relief is left to wait because it isn't time for the medication to be administered or reviewed.
Active participation means truly involving that person in their care so that choice, dignity and respect are addressed fully.  Promoting choice and rights is also addressed by active participation and an accessible complaints procedure (which should be visible somewhere in the setting or may be included in a service user's 'welcome' pack) backs up that individual's rights.  It means that the person knows who they can go to with a complaint or concern about any aspect of their treatment or care.