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HSC 21 questions 9a,9h,3b
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HSC 21 questions 9a,9h,3b
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Topic: HSC 21 questions 9a,9h,3b (Read 579 times)
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tess36
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HSC 21 questions 9a,9h,3b
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August 13, 2010, 12:49:32 pm »
Hi I am stuck with the following -
3b) Methods and ways of communicating that:
Support the rights of people to communicate in their preferred method, media and language
9) Why is it important to:
a) Focusing on the individual
h) How to adapt the way you communicate
Many thanks for any help
tess
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Aunty Sue
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Re: HSC 21 questions 9a,9h,3b
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August 14, 2010, 04:46:35 am »
Hi tess 36,
3b. Think about providing pen and paper, access to a phone, interpreters, information written in the individuals own language.... that sort of thing.
9a. Why would you want someone to focus on you when you are communicating? What might happen if you haven't listened to exactly what the individual is saying? If a colleague or key person is interrupting the individual who should you be listening to? If an individual is saying one thing but their body language is saying something else how will you know if you are not focusing on them?
9h Examples - Mr X has an ear infection an can't hear very well so you make sure you face him when speaking so that he can read your lips and you use more body language. Mrs A is usually happy and enjoys joking with you but she has just lost a close friend so you use more subdued communication.
Try using some real examples of your own.
Hope that helps
Aunty Sue
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tess36
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Re: HSC 21 questions 9a,9h,3b
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August 22, 2010, 11:58:55 am »
Many thanks for your help.
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