You can answer them, you are just over thinking them. This is really quite straightforward. Just think of a time when you did this and write a reflective account of what you did.
First explain what the individual did. Next explain how you waited until he/she had calmed down and why and how you took them to a quiet, private area to talk about the incident. You let them know that you weren't angry, just concerned for them.
1 You asked them to think about how they were feeling at the time............. etc. Write what they said that and you listened without interrupting them.
Go through 2 and 3 in a similar way then with 4 you can explain how you discussed their feelings after the incident and whether or not it had solved their issues, made things worse etc
For factors see here:http://www.cddh.monash.org/assets/fs-challengbev.pdf
Reactive strategies are used once the behaviour has occurred. Proactive strategies are developed to recognise the signs that lead to incidents of challenging behaviour and stop it from happening.
Reactive strategies can result in feelings of oppression, unresolved anger, hatred of staff etc.
Proactive strategies can involve the individual in recognising their own behaviour and provide them with strategies that can help them to avoid incidents. This can lead to better self control, an increase in self esteem, better relationships with staff and others etc.
Hope that helps